Steve Jobs Keeps AppleCare’s Good Rep In Place With A Personal Touch

This story could’ve been bad news for the great reputation of the AppleCare program, but Steve Jobs, being the maestro businessman he is, smooths things out personally.

Of course, the fact that the person who sent the e-mail is an IT tech from MIT who makes purchase recommendations to graduate students, professors, and support staff may have something to do with it. 😉

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